Privacy Policy
INTRODUCTION
This page informs you of our Privacy Policy at Trē – Integrative Wellness Retreat regarding the collection, use and disclosure of personal information when you use our Service. We are committed to protecting the privacy and security of our user’s personal information. You are advised to please read the Privacy Policy carefully. By accessing the services provided by trewellness.in you agree to the collection and use of your data by Trē – Integrative Wellness Retreat in the manner provided in this Privacy Policy.
This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our website or any kind of services. This privacy policy also relates to our use of any personal information you provide to us by phone, SMS, email, in letters, in person, through representatives and other correspondence or means.
INFORMATION COLLECTION
While using our Services, we may ask you to provide us with certain information such as your name, email address, company information, street address, telephone number, other contact and demographic information when you make an enquiry or reservation, subscribe to our newsletter or when you obtain rates.
Moreover, you may choose to provide your personal information in connection with sending an e-mail or message, logging complaints, promotional offers and when you use our service. We will also automatically receive and collect certain anonymous information in standard usage logs that your browser sends whenever you visit our Service.
Personal Information may include, but is not limited to
- Your name, physical address, email addresses, and telephone numbers
- Behavioral or demographic attributes, when tied to personal identifiers
- Credit card or debit card number
- Social media account ID or user ID, profile photo and other data you make available publicly or to us from your social media accounts, publicly available platforms or other sources
- Other similar information
When you provide us with personal information about other individuals (for example, when booking for someone else), you’re confirming that you have their permission to do so and to allow us to use that information as described in this privacy policy.
INFORMATION USAGE
We use the information we collect from you in these ways:
- Improving Our Services: We analyze your information, preferences and how you use our services to make them better and more personalized for you.
- Providing Services & Handling Requests: We use your information to operate our website, handle your requests, answer your questions, process transactions, and give you the information or services you ask for. This is essential for fulfilling our agreement with you.
- Marketing: We might tell you about other information, events, promotions, products or services we believe you would find interesting.
- Email Updates & Newsletters: We’ll use the email address you give to send you updates and information about our Services. This might include newsletters that keep you informed.
- Meeting Legal Requirements & Ensuring Safety: We use your information to prevent or investigate any potential fraud, hacking, or other misuse of our services or website. Also, if the law requires us to share your information with a government authority, you agree that we can provide it.
- Enhancing your Experience on Our Channels: We use your personal information to make your experience on all our channels better, including our website and social media pages. This means we can personalize content for you, avoid asking the same information twice, improve security, and generally enhance the quality of our services. We also use this information to understand how well our campaigns and surveys are doing and to evaluate how you interact with our pages.
- Third-party service providers: We may partner with other companies to help us operate our website and provide our services. These trusted third parties assist with various task like website management, IT support, marketing, customer service, sending emails, and analyzing how our services are used. We only share your personal information to them so they can perform specific tasks on our behalf, and they’re contractually bound to keep your information confidential and use it solely for these agreed-upon purposes, never for anything else.
INFORMATION SHARING
We do not sell, rent or trade your personal information collected through our website (trewellness.in) or from your interactions with us, such as staying at our properties or using our other services, with any third parties for their own marketing purposes.
When We Might Share Your Information
We may share your personal information when we believe it’s necessary or appropriate for the following reasons
- Legal Reasons: This includes complying with laws in any country, responding to legal processes, or answering requests from government authorities (even outside India) for national security or law enforcement.
- Protecting Our Rights: We might share information to enforce our terms and conditions, or to help us limit any damages we might experience.
- Fraud Prevention: We may share information with government agencies or companies that help us prevent or investigate fraud. This happens when the law allows or requires it, when we’re trying to stop potential fraud or unauthorized transactions, or when we’re investigating fraud that has already occurred. We never share your information with these companies for their marketing purposes.
YOUR CHOICES AND RIGHTS
We believe you should have control over your personal information. This includes the ability to review, modify, erase, restrict, transmit or object to certain uses of your data.
If you want to exercise these rights regarding information you’ve provided us – whether from a reservation made, during your stay, or through any other services at Trē – simply contact us and clearly state your request. For example, tell us what information you’d like changed, if you want your data removed from our database, or if you wish to limit how we use it. We might ask for additional details to fulfill your request.
Most requests are handled quickly, but more complex ones may take up to 30 days. If there’s a delay, we’ll let you know the reason and next steps.
DATA SECURITY
We work hard to keep your personal information safe. We use strong security measures and technical controls to protect your data. Only a limited number of authorized employees, business partners and service providers are allowed to access this information.
Use of Cookies
When you visit www.trewellness.in, we and our partners use “cookies” that are stored on your device. These cookies help us collect information like your browser type, how long you spend on our website, pages you visit and your language preferences.
We use this information to :
- Improve your experience: Make it easier to navigate our website, display information more effectively, and personalize what you see.
- Understand website usage: Collect statistics to see how our site is used.
- Show relevant ads: Help us choose and show you advertisements or offers that might interest you, both on our site and through marketing emails.
- Track effectiveness: See how well our online ads and emails are performing.
You can adjust your browser settings to choose whether to accept cookies or not. However, if you do not accept cookies, you may not be able to use some portions of our Service.
LINKS TO OTHER SITES / THIRD-PARTY LINKS
Our Service may include links to websites that are not owned or operated by us. This also applies to websites that might display our logos or trademarks (co-branded sites), where you can identify if you’re on our site by checking the URL.
If you clink on any third-party links, you will be directed to that third party-s website. We strongly recommend that you review the Privacy Policy of every site you visit, as their privacy practices may differ from ours. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
CHILDREN’S PRIVACY
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our records.
POLICY UPDATES / CHANGES
We may update our Privacy Policy periodically. We’ll let you know about any changes by posting the new policy on this page. These changes become effective immediately once they are posted. We encourage you to review this privacy policy frequently to stay informed about how we collect, use and disclose your information.
CONTACT US
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your privacy rights, please contact us using the details below:
